Store Policy

Privacy Policy

 

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Customer Care

INTERNATIONAL ORDERS 

Unfortunately, we cannot offer exchanges on orders shipped internationally. Orders shipped internationally cannot be returned to our stores for exchange or refund.

If your international package is lost in transition from our shop to your address  we will not assume responsibility and your order will not be re-filled or refunded. Unforeseen circumstances can happen and we apologize if this does happen, but once your package leaves the United States, we have no way of tracking your package for you or obtaining information on your shipment.

If you purchased additional insurance for your package, please contact your local post office and file a loss claim. 

When your package reaches your country, it may be subject to customs fees and inspection. It is your responsibility to pay the fees imposed by your country. If your package is confiscated for any reason, your order will not be refunded nor will it be replaced by The Life Potion LLC. Your package may also be opened and inspected by a customs agent. We are not responsible for damage done while in this transition, this is a risk that you as a customer takes when ordering internationally and customs is involved. We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during transit. All Glass bottles are wrapped with bubble wrap and packaged to eliminate breakage. If your tinctures or other glass product is received broken contact your delivery service and file the appropriate claim. Your order will not be refunded. 

If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will not refund you for the refused items. If you feel an error is due to a mistake on the part of the shipping company, you will have to speak with them directly about getting your fees refunded.

Create a New Account

Create an account with us and you'll be able to:

  • Check out faster

  • Save multiple shipping addresses

  • Access your order history

  • Track new orders

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments